Question 1

How do I place a custom order?

Accepted Answer

Reach out through the website, social media, or email with your idea — the more detail, the better. We'll discuss your vision, materials, dimensions, and design, then send an invoice to confirm. Once payment is received, we get to work.

Question 2

How much does a custom piece cost?

Accepted Answer

Custom work starts at $60 and goes up to $900 depending on size, materials, and complexity. Most pieces fall in the $100–$250 range. Every project is priced individually — material costs plus a standard labor fee — so you'll always know what to expect before we begin.

Question 3

How long will my order take?

Accepted Answer

Standard turnaround is approximately two weeks from deposit being paid.

Question 4

Do you accept rush orders?

Accepted Answer

Yes, based on availability — reach out first and we'll let you know if we can fit you in. If accepted, a 50% rush fee for all orders less than 7 days and 25% rush fee for orders 8 to 13 days out rush and you'll receive a revised invoice noting the fees.

Question 5

What materials do you use?

Accepted Answer

We work primarily with high-quality hardwoods. For special requests — unique wood species, alternative materials, or specific finishes — we source those per order. Just ask.

Question 6

What can be customized?

Accepted Answer

Almost anything. Custom text, names, dates, logos, insignia, unit designations, and design layouts. We use laser engraving, laser cutting, and hand routing. If you're not sure whether we can do it, ask — we'd rather say yes.

Question 7

Do you make military and veteran plaques?

Accepted Answer

Absolutely. Military plaques and shadow boxes are some of our most meaningful work. We're veteran-owned, and that shapes everything we build.

Question 8

Do you ship outside my state?

Accepted Answer

We ship throughout the United States via USPS with tracking included.

Question 9

What if something arrives damaged or isn't right?

Accepted Answer

We stand behind every piece. If something goes wrong — damage in transit, a defect, anything — we'll fix it or replace it. Just contact us.

Question 10

Can I see examples of past work?

Accepted Answer

Yes. Check our Facebook and Instagram pages, or reach out directly and we'll share relevant examples.

FAQ

Frequently asked questions